Dodo case study

Dodo Pizza is a global QSR franchise with a strong presence in Europe and Asia, known for its tech-first approach to operations and customer experience

Challenge

Dodo Pizza Romania faced serious inventory inefficiencies across its franchise network. Inaccurate demand forecasting led to ingredient shortages and overstock situations — causing frequent menu unavailability, customer dissatisfaction, and financial waste.

The team needed a system that could predict demand in real-time, automate restocking across multiple ERPs, and handle supplier coordination — all without disrupting restaurant operations.

Solution

We designed and implemented an AI-powered supply chain system that connected forecasting, inventory, and supplier operations into one streamlined ecosystem

• Built LSTM-based forecasting models in TensorFlow to predict ingredient demand using historical sales, weather data, and promotional events

• Integrated three separate ERP systems via a custom Node.js middleware layer, enabling unified operations across all franchises

• Used Apache Kafka for real-time stock updates and event-driven processing, reducing restock delays

• Developed an automated ordering engine in Python (Django) that triggered on-demand restocking with FMCG suppliers — as fast as 3-hour delivery

• Forecasts updated every 15 minutes, enabling dynamic response to changing demand

• Standardized data formats and ensured secure franchise-wide data exchange, fully compliant with GDPR and PCI-DSS

Impact

97,8%

menu availability across franchises

+11%

increase in NPS (from 7.81 to 8.63)

+6%

revenue growth

Tools & Technologies

AI & Data Science

Python
scikit-learn
XGBoos

Pandas
NumPy
Jupyter Notebooks

Real-Time Processing

Apache Kafka
Apache Flink
RabbitMQ

Backend & Infrastructure

Java
Spring Boot
PostgreSQL

Redis
Docker
Kubernetes

ERP & Systems Integration

SOAP & REST APIs
OData

SAP Integration Suite
(if applicable)
ETL Pipelines

Cloud & DevOps

Google Cloud Platform
(GCP)
Cloud Functions

BigQuery
Terraform

Monitoring & Observability

Prometheus
Grafana

ELK Stack (Elasticsearch, Logstash, Kibana)

Looking for a senior team that delivers?

Fill in the form below or reach out to us directly — hello@pangolindev.com

Thanks, we'll get in touch with you shortly.

Oops! Something went wrong while submitting the form.