Burger King case study

Burger King is a global quick-service restaurant brand with millions of customers and real-time ordering across regions

Challenge

Burger King needed a unified digital platform to power mobile, kiosk, and delivery experiences across multiple regions.

The goal was to centralize orders, menus, and payments in real-time, while streamlining back-of-house operations. The platform had to integrate with diverse POS systems, scale globally, and support AI-driven decision-making — all without disrupting day-to-day service.

Solution

We built a multi-region QSR platform designed for real-world scale

• A microservices backend on AWS handled order processing, payments, and user flows, built for fault tolerance and modular deployment

• Mobile, kiosk, and delivery channels were unified into one real-time system. We used Redis and Firebase to sync orders and statuses instantly across devices

• We integrated Micros and Symphony POS via a custom middleware layer that normalized data and ensured system-wide consistency

• We connected regional and global payment gateways (Stripe, PayPal, local options), supporting multi-currency and tax rules with full PCI-DSS compliance

• A real-time analytics dashboard gave regional ops teams clear visibility into performance, demand, and customer behavior.

Impact

+17%

repeat orders via in-app loyalty program

+15%

delivery order volume after integrations

-20%

food waste through predictive kitchen ops

• Faster decision-making via real-time regional dashboards

• Zero downtime during traffic spikes (promotions, holidays)

• Featured on DesignRush’s «Best Food & Beverage App Designs of 2025»

Tools & Technologies

Backend & Infastructure

Node.js
AWS
Kubernetes
Terraform

CloudFormation
Redis
Firebase

AI & Data

Python
TensorFlow
PyTorch

Elasticsearch
Kibana

Frontend & Interfaces

React
React Native

POS & IoT

Micros POS
Raspberry Pi

Symphony POS
Arduino

Payments & Security

Stripe
PayPal

OAuth 2.0

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